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Failure is NOT an option – Medicare Adhesive Solutions

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There aren’t many instances where the failure of products truly affects your life: one day it works, the next it doesn’t. More often than not, you simply go out and replace it. But for Pelican Healthcare, one of the major players in disposable medical products, failure to deliver excellence can have a deep emotional impact on its customers.

The fact that their products are referred to as ‘disposable’ belies the vital role that their stoma care products play in patients’ lives. A stoma is an artificial opening in a person’s abdomen for collecting waste. It allows patients who are no longer able to use a lavatory to pass waste products into a reservoir bag or pouch, designed to fit discretely on the outside of the body, under their clothing.

“Naturally, having a stoma can have a big impact on how you perceive your body image,” says Colin Kent, Operations Manager at Pelican Healthcare. “Pouches provide a critical function, allowing patients who have received major bowel surgery to maintain a certain quality of life.”

Crucially, such products must be easy to change and resistant to leaks. Colin is quick to point out the significant demands that are placed on the products as a result. His constant pursuit of quality led him to SureTECH’s door, tasking them with providing adhesive components for the pouches, particularly concerning the outlets taps that are connected to them. “Our products work in such a way that the patient will wear them for two or three days, draining the product daily through the outlet of the bag,” he explains. “I can’t emphasise how important quality standards are for patients – confidence in the product’s performance is absolutely critical.”

“SureTECH has always been extremely good at thinking differently, and are always ready to innovate in order to find the next best way of doing something.” – Colin Kent, Pelican Healthcare
The partnership has also seen SureTECH venture to mainland Europe, supporting Pelican’s facilities in Italy. While new machinery, measuring 18m long, was installed to automate the pouch manufacturing process, it was the job of staff from SureTECH to help adapt the adhesive solutions to fit with the new manufacturing processes. “We had to find a solution that would enable automated machinery to pick up Velour attachments, and, have sufficient adhesive strength to be able to bond it to the pouch, all whilst ensuring that the machine could release it afterwards without it coming back up with the applicator,” he explains.

Colin now cites SureTECH as an integral part of Pelican Healthcare’s business. “They’ve always been extremely good at thinking differently, and are always ready to innovate in order to find the next best way of doing something.”

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